Shipping policy

Shipping Policy

At Awais Collection, we are committed to delivering your orders safely, quickly, and reliably across Pakistan.

1. Shipping Coverage

We currently offer delivery across Pakistan, including major cities and most residential areas.

2. Delivery Time

- Orders are usually processed within 1–2 business days.
- Standard delivery usually takes 3–5 business days after dispatch.
- Delivery to remote areas may take a little longer.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.

4. Cash on Delivery

Cash on Delivery (COD) is available on eligible orders. Please provide an accurate phone number and complete delivery address when placing your order.

5. Order Tracking

Once your order has been dispatched, you may receive tracking information through SMS, WhatsApp, or another available contact method.

6. Delays

Delivery may occasionally be delayed due to weather, public holidays, courier issues, or circumstances beyond our control. We appreciate your patience in such situations.

7. Incorrect Address or Phone Number

Customers are responsible for providing accurate delivery information. If an incorrect or incomplete address is provided, delivery may be delayed or the order may be returned.

8. Damaged or Missing Package

If your package arrives damaged or appears to have been tampered with, please contact us as soon as possible with photos/videos of the package and product.

9. Contact Us

If you have any questions about your order or shipping, please contact Awais Collection Customer Support through the contact details provided on our website.

Thank you for shopping with Awais Collection.